Our Policy for Customer-Oriented Business Conduct
Mitsui Fudosan Frontier REIT Management Inc. (hereinafter the “Company”) has identified the following policy for meeting requirements stipulated in the “Principles for Customer-Oriented Business Conduct” announced by the Financial Services Agency on March 30, 2017.
1. Establishment and Disclosure of
Policy for Customer-Oriented Business Conduct
The Company has established a clearly defined policy for maintaining customer-oriented business conduct. The policy is publicly disclosed and the Company periodically assesses the status of related initiatives.
2. Serving the Best Interests of Customers
The Company strives to maintain highly specialized expertise and robust professional ethics, pursuing sincere and fair dealings aimed at ensuring that the best interests of its customers are served. To that end, the Company strives to foster a strong corporate culture that encourages all employees to act accordingly.
3. Appropriate Management of Conflicts of Interest
The Company ensures that possible conflicts of interest are accurately recognized and appropriately managed in accordance with laws, regulations and in-house rules.
4. Clear Presentation of Fees and Commissions
The Company provides sufficient information with regard to the compensation it receives from Frontier Real Estate Investment Corporation so that the details of such compensation (value, calculation method and payment date) may be fully understood by customers.
5. Easy-to-Understand Disclosure of
The Company discloses important information with regard to Frontier Real Estate Investment Corporation to customers in an easily understood manner.
6. Provision of Services Tailored to Each Customer
The Company is attentive to customer needs and aligns its operations to better satisfy such needs, thereby providing the high-quality services they expect and deserve.
7. An Appropriate Framework for
The Company evaluates staff on standards that focus on ensuring fair business practices, such as serving the best interests of customers, maintaining strict compliance with laws and regulations, and appropriately managing conflicts of interest. Moreover, the Company provides all officers and employees with relevant training programs while continually developing the appropriate business framework and governance structure for motivating them to act in line with these standards.